ATM network management

Cash and service operations for networks that can’t go down

For banks, credit unions, shopping centres, hospitality and retail groups.

Dash forecasts, orders, reconciles and services cash for ATM fleets across every state and territory. One operator, one set of records, every cassette accounted for.

By the numbers

Experience you can audit

From Dash operations records.

40,090
Cash replenishments managed
Completed ATM cash loads
$2.5bn
Cash delivered to ATMs
Value of completed loads
35,137
Service events handled
Logged and resolved
National presence

Every state and territory

Each dot is a Dash-managed ATM in service today. Pick a state to see where we operate.

All 8 states and territories

Metro and regional ATMs, with field service and cash logistics arranged in every state.

What we run

The whole cash cycle, in one operation

Hardware is the easy part. Running a network means the right cash in every machine, every dollar reconciled, and faults fixed before customers notice.

Cash forecasting and ordering

Demand forecast per ATM from its own transaction history, so orders match what each site actually dispenses and cash isn’t left idle.

Replenishment and CIT coordination

Scheduled and ad-hoc loads booked with cash-in-transit carriers, tracked to delivery, with run changes handled by our team.

Reconciliation and settlement

Every cassette cycle reconciled from the ATM journal to host settlement. Variances are found, explained and cleared, not written off.

Field service and support

Fault alerts, first-line support and national field service, with every event logged against the ATM it affects.

Disputes

Cardholder disputes answered with journal and settlement evidence within card-scheme time limits.

Reporting portal

Partners see cash orders, balances, service cases and run plans for their own sites in the Dash portal.

The Dash portal

Every ATM, live, in one place

Balance and forecast, every cash cycle and how it balanced against the bank, and monthly transaction statements, for each ATM. Updated from the ATM journal and Dash records, so your team sees exactly what ours sees. Click the tabs to explore.

portal.dashatm.com.au
All ATMs › QLD Metro 3 › SAMPLE SITE
RIVERSIDE EXPRESSLow cash · liveQLD Metro 3CIT servicedLive · Dash records + ATM journal
ATM 00012345 · sample data
Cash running low. Forecast: about 2 days of cash left. Next scheduled load in 3 days.
$4,820
Current balance
2 days cash remaining
1,140
Withdrawals
last full month
21
Days since load
16 Sept
98%
Through service cycle
28-day forecast
1
Open cash order
CO-00001234
0
Open support tickets
none overdue
Balance per day— ATM balance · – – settlement balance · reload marked
Cash order CO-00001234 · Ordered
Cassette A
$12,000
Cassette B
$20,000
Cassette C
$20,000
Actions
+ Request cash orderMove service groupLog support ticketVerify location
Requests are queued and applied by Dash at the next run.

Illustration with sample data. Site name, ATM number and figures are not a real customer.

Bank and enterprise ready

Built to pass your due diligence

We expect to be audited. Our controls, records and reporting are designed for procurement, risk and compliance teams, not just operations.

AML/CTF program with customer identification and ongoing monitoring
Approvals with a second person on changes to cash and settlement
Full audit trail: secure cloud systems with a digital record of every change
EMV, PCI and TLS 1.2 compliant ATMs with anti-skimming and anti-jackpotting measures
Who we work with

Networks of every shape

Banks and credit unions

Keep cash access in towns where branches have closed, under your brand or ours.

Shopping centres

Through-the-wall and indoor ATMs placed for foot traffic, with deposit-taking where it suits tenants.

Retail and fuel groups

One operator for a whole store network, with reporting by site, region and brand.

Clubs and hospitality groups

Venue-funded or Dash-funded cash, rostered around trading peaks.

Changing operator

A transition, not a disruption

Moving a network to Dash is planned site by site, so ATMs keep dispensing throughout.

01

Network review

We review your sites, volumes, carriers and current costs.

02

Transition plan

Site-by-site timing, cash positions and carrier handover agreed in advance.

03

Cut-over

Each ATM is balanced and moved with its opening cash position recorded.

04

Run and report

Daily operations, monthly reconciliation and reporting from the first week.

Network review

Talk to our network team

Tell us about your network. We’ll review your sites and show you what Dash would change.

1We call you within 2 business days to understand your sites.
2We review your volumes, carriers, costs and service history.
3You get a written proposal and a transition plan, at no cost.

Prefer to talk now? Call 1300 125 592

Request a network review

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