Guides

ATM guides for operators

Step-by-step help with the everyday jobs: loading cash, changing cassettes and replacing receipt paper. New to ATMs or need a refresher? Start here.

By the numbers

Experience you can audit

From Dash operations records.

40,090
Cash replenishments managed
Completed ATM cash loads
$2.5bn
Cash delivered to ATMs
Value of completed loads
35,137
Service events handled
Logged and resolved
How-to guides

Running your ATM

Each guide walks through the job one step at a time, using the ATM’s management functions.

News

What’s changing for venues

Payments and cash rules that affect your business, and what they mean for your ATM.

A frustrated business owner holds their head over an October 2026 merchant statement showing $1,712 in fees

Merchant fees survived the surcharge ban

Surcharges ended on 1 October. Card fees didn’t. Did the RBA cuts reach you?

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 A customer hands Australian banknotes across a cafe counter

Card surcharge ban: why cash discounts are back

Card surcharges ended on 1 October 2026. Why more venues now reward cash.

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 A hand pays with Australian banknotes at a farmers market stall

Cash is back. Is your venue ready?

Cash use is rising again. Your customers want it, and cards cost you. Put the cash where they spend it.

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 An open wallet with Australian banknotes on a cafe table

Why your customers still carry cash

Budgeting, privacy and avoiding surcharges: why three in four Australians carry cash.

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 A closed through-the-wall ATM boarded up on a regional Australian main street

Banks retreated. Cash didn’t.

The banks never liked cash. Here’s how to keep it moving through your business, and your community.

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 A cash-in-transit guard with a holstered pistol carrying an ATM cassette

Armaguard and the new cash law

What the ACCC’s new powers over cash distribution could mean for your venue.

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 Australian banknotes fanned out on a timber pub bar

Get more from every withdrawal

Fixed, percentage or fully tiered: set the ATM fee that lifts your return.

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 A banknote counter with a diverter pocket counting Australian $20 and $50 notes

Cash quality a problem? Simple fixes

Note counters, checking notes before they go in the cassettes, and why brand-new notes cause jams.

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 Over the shoulder of a helpdesk operator monitoring ATM software updates

Keep your ATM’s software up to date

Security updates close the gaps criminals look for. Dash pushes updates to your ATM remotely, so there’s nothing for you to do.

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 A hand holds a blank chip card under warm pub lighting

How to spot a card skimmer

Modern ATMs take themselves out of service if they detect metal on the card reader. What to look for, and who to call.

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 A steel anchor bolt in a concrete floor with a high-security key beside it

Lock it down: bolts, keys and cameras

Bolting the ATM to the floor, unique high-security keys and a camera stop most physical attacks before they start.

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 A ring of keys on a hook beside a closed steel safe

Who can open your ATM?

Change default passwords, and change them again when staff leave. Cash and denomination changes are logged to the user.

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 A circuit board with a metal security shield lit in soft green

Jackpotting: what it is and how you’re protected

How criminals try to make an ATM pay out, and the encryption and signed software that stop them.

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 A shopper pays with Australian $50 and $20 notes at a supermarket checkout

The cash mandate: Australia backs cash

Supermarkets and servos must now take cash. Why that’s good news for cash, your venue and your community.

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 A card terminal shows a connection failed message while a customer pays with Australian banknotes

When the network goes down, cash still works

Optus, CrowdStrike, Mastercard: digital payments keep failing. The venues that take cash keep trading.

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More help

Can’t find what you need?

ATM down or showing an error

Call support with your terminal ID ready. You’ll find it on a receipt or docket, or at the top right of the ATM’s management screen.

1300 125 592support@dashatm.com.au

Common questions

Settlement times, disputes, balancing, surcharges and what you need for an install.

Read the FAQs

Statements and payments

Questions about settlement, surcharge payments or invoices.

accounts@dashatm.com.auSend an enquiry
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