Guides

ATM guides for operators

Step-by-step help with the everyday jobs: loading cash, changing cassettes and replacing receipt paper. New to ATMs or need a refresher? Start here.

40,090Cash replenishments managed

$2.5bnCash delivered to ATMs

35,137Service events handled

How-to guides

Running your ATM

Each guide walks through the job one step at a time, using the ATM’s management functions.

Open management functions, load the cash and record the new cassette counts.

Unlock the cassette, adjust it for the new note and update the denomination setting.

Open the control panel, clear the old roll and feed in a new one.

More help

Call support with your terminal ID ready. It’s on the sticker on the ATM.

Settlement times, disputes, balancing, surcharges and what you need for an install.

Questions about settlement, surcharge payments or invoices.